What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my downloaded account Data Export empty?

    Asked by misxma on June 03, 2016 at 11:37 AM

    I'm trying to export and download my data, and can successfully download a ZIP file, but when I look inside the ZIP file it appears to be empty. Is this feature not working as it should, or am I doing something wrong?

     

    Kind regards,

    Joe

    JotForm exporting and OR a zip file
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    JotForm Support

    Answered by KadeJM on June 03, 2016 at 12:30 PM

    We do apologize about any inconveniences that you might be experiencing with data exports.

    I've tested this on my end and it is working normally as of right now.

    Can you try it again and let us know if the same problem happens again or not?

    If for some reason it happens again can you please answer the following questions below:

    (1) What browser|browser version are you using?

    (2) What OS do you have?

    (3) And what are program are you using to view|unzip the file with?