What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not sure what good this is if I still can't collect credit card info.

    Asked by Coleen723 on June 05, 2016 at 10:24 AM
    Not sure what good this is if I still can't collect credit card info. And BTW - Re: What happens with submissions if we loose the private key?It's LOSE not loose.lose - verb1. become unable to find (something or someone).loose - adjective1.not firmly or tightly fixed in place; detached or able to be detached."a loose tooth"

    This is a re-post of a comment on Encrypted Forms and How to Use Them

    credit card credit card encryption encrypted form terms of use private key
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    JotForm Support

    Answered by Mike_G on June 05, 2016 at 11:19 AM

    By enabling encryption on your form it will make your form submissions encrypted before they are submitted to our servers. Submission data are encrypted in the browser of the person filling out the form, and can’t be seen by anyone else at any time. You are the only one that can access your data. The key is the only way to access your form responses, and nobody else, not even us will have it. Notifications will alert you when an encrypted response is received, and you can use your private key to read them.

    With regards to adding fields to gather credit card information/details ,unfortunately, there is no way to collect credit cards on our forms since that would break our terms of use.

    About the typographical error in our guide, I have updated it and we would like to thank you for bringing it to our attention so we may correct it.

    If you have any other questions or concerns, please feel free to contact us anytime. Thank you.