What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are not able to see the form on my website

    Asked by TYS2015 on June 05, 2016 at 03:51 PM

    I need help I went back to form preference to disable encrypted choice by checking no... but still can't view the form not in preview mode neither on my website.  This feature is pointless, if visitors can no longer view or complete the form. Please help.  

    Thanks in advance.

    Page URL:

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    JotForm Support

    Answered by jonathan on June 05, 2016 at 04:26 PM

    Your forms were disabled because your account was suspended due to the phishing form https://www.jotformpro.com/form/51384966969982  detected on your account.

    This form violates our Terms of Use.

    You need to delete this form and other similar forms on your account before we can request reactivation of your account.

    Let us know if you need further clarification on the issue.

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    Answered by TYS2015 on June 05, 2016 at 04:58 PM

    You and your system is mistaken for phishing... This form was being used to activate the user's account with us and is only collecting information of which we sent to the user. The VIP Card number as printed on the card when the customer receives it in the US Mail. By entering the same information as requested on the JotForm allows us to confirm, verify and identify the customer being the authorized person of the account/Card holder. This is not phishing. We are not requesting credit card information, only the card information that we issued to that person to confirm and activate the account for the Certified V.I.P Card customer. Please un-suspend and re-activate this account.  We are not violating any policy or laws of any type. Please review the form carefully so that you see and can understand that we are not asking for sensitive information but information that is only unique to us and our customers.

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    JotForm Support

    Answered by jonathan on June 05, 2016 at 05:14 PM

    Thank you for explaining in details about the purpose of the form https://www.jotformpro.com/form/51384966969982

    The Phishing detector in place is an automated system that filters forms base on specific rules. So in the case of your form, it does have elements that resembles a CC phishing form. This was the reason it was suspended.

    After your explanation, I have manually checked further and reviewed your account and forms. I agree that it is a mistake on our end that the form was flagged as a phishing form.

    I have now corrected the mistake and reactivated the account and forms.

    You may login to the account at https://www.jotform.com/login to check your account and form status.

    We apologize for the inconvenience caused. Please let us know if there are still issue.


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    Answered by TYS2015 on June 05, 2016 at 05:33 PM

    They all appear to be back in perfect working order. Thank you for allowing us to explain the purpose of use and correcting this issue. Be assured that now and in the future we will not intentionally violate any laws or terms of use. Thanks for your prompt assistance regarding this matter.

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    JotForm Support

    Answered by jonathan on June 05, 2016 at 05:36 PM

    You are quite welcome ;-) 

    We are glad to be of assistance and thank you for your understanding as well.

    Feel free to contact us anytime should your require assistance again on JotForm

    Best Regards