What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms are not being forwarded to our email

    Asked by kpipeople on June 06, 2016 at 05:24 AM

    Hello about 2 weeks ago our forms stopped coming to our email: info@kpipeople.co.uk. We can see that we have new forms each day if we login to our Jotform account, but they are not being forwarded to our email. 

    Page URL:
    www.kpipeople.co.uk

    forwarded email JotForm hello new forms
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    JotForm Developer

    Answered by kutlu on June 06, 2016 at 06:54 AM

    Hello kpipeople,

    Your email was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. you should be able to get notifications.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation