What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Sub-user Accounts See Only Blank Submissions of Shared Forms

    Asked by dirkverhoeven on June 06, 2016 at 06:56 AM

    We have created subusers and when the subusers login and look at the "Postvak IN" of a form, they do not see the submitted information

     

    Hope this can be solved quicly.

     

    Regards,

    Dirk Verhoeven

    sub users submitted forms sub cannot
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    JotForm Support

    Answered by Chriistian on June 06, 2016 at 09:15 AM

    Hi,

    I am currently checking your account and replicating the issue. I will be back as soon as I see the problem.

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    JotForm Support

    Answered by Chriistian on June 06, 2016 at 09:26 AM

    Hi,

    I was able to see the issue for both your sub-users barbaraverhoeven@associatievoorcoaching and mlm@associatievoorcoaching.

    I will forward this issue to our developers for them to check. We will inform you in this thread once this is fixed.

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    JotForm Support

    Answered by paulsimpson on June 08, 2016 at 09:29 AM

    Hi

    This problem has now been fixed. Please ensure both you and your subusers use our EU domain to prevent this problm again - https://eu.jotform.com

    Regards

    Paul