What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visual Report Builder: "Charts" are broken or not displaying

    Asked by mirrormirrormusic on June 06, 2016 at 09:24 AM

    Hello,

     

    I created a visual report based on our form data yesterday. Now all of the charts are blank. The headers are still intact but no charts.

    The charts are also blank in the editor when attempting to create a new form.

    I need to compile this data ASAP. So if this could be looked at promptly that would be great!

    Thanks!

    Sean Adam Cody

    Mirror Mirror Music

    Page URL:
    https://www.jotform.com/report/61566503633051

    visual report visual report charts
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    JotForm Support

    Answered by Charlie on June 06, 2016 at 11:02 AM

    Apologies for the inconvenience. I've tested it in my end and was able to replicate the problem. It seems like it is specific with the "Charts" elements in the Visual Report builder, here's a screencast of it:

     

    I have forwarded this to our developers to have it check and fix. Apologies for the inconvenience. We will update you on this thread as soon as we hear any news.

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    JotForm Support

    Answered by david on June 06, 2016 at 03:19 PM

    Reports should be working properly once again.  If you have any further trouble with anything not displaying or showing incorrectly, let us know and we will be happy to have another look.