What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I open the support chat and How can I suggest features?

    Asked by Dumbiestest on March 18, 2012 at 05:42 PM

    I recently found that there was a small tab in the bottom right corner of the page to chat if I needed suppor. I did come to using this, but It disappeared after I closed it, and I cannot find a way to bring it back up. How am I able to bring this window back up for immediate support? Is it available any time?

    I also would like to ask: Where can I submit feature suggestions to jotforms? Will you accept features that grow beyond the current idea, such as a quizes or polls.

    Will it also be a good suggestion to suggest a new section to the site for suggesting new features and ideas?

  • Profile Image

    Answered by jeanettebmz on March 18, 2012 at 05:53 PM


    The chat assistance is not always enabled, it depends of the current amount of issues and the availability of our support staff. However , whenever you have a question, feel free to drop it on the forum

    Regarding to the feature request, you can also leave your request here and we can forward the request to the proper team


  • Profile Image

    Answered by Dumbiestest on March 18, 2012 at 06:02 PM

    Thank you. I would like to suggest the suggestions I previously mentioned above to you.

  • Profile Image

    Answered by jeanettebmz on March 18, 2012 at 06:09 PM

    Suggestion already have been forward to the proper instance . With time those can be implemented


  • Profile Image
    JotForm Founder

    Answered by aytekin on March 19, 2012 at 10:04 AM

    We have thought about quizes or polls in the past, and we decided that there is no way to implement those things without making our user interface too complex. Our first priority is to make sure JotForm is easy to use. That's why we decided to not implement them.

    We currently do not have any plan to implement those features. 

  • Profile Image

    Answered by Dumbiestest on March 19, 2012 at 11:02 AM

    I don't see that much complexity into the user interface. I can visualize a drag-and-drop interface with options such as multiple choice, fill in the blank etc. With polls on the other hand, I cancisualize a box for the poll question, then lines untherneath to fill in whatever. In ways it is similar to Polldaddy, but I can see Jotform offering more, to free users at least.

  • Profile Image

    Answered by gori-mathew on March 19, 2012 at 11:10 AM


    Thanks for your suggestions. We may look at this in later stage but for now want to ensure that jotform platform becomes ar user-friendly as possible and properly look at developing new features requsted by our customers.

    Thanks for contacting us and choosing to use Jotform!