What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Salesforce integration is not working.

    Asked by AffordableHousingDirect on June 06, 2016 at 01:15 PM

    I have messaged support on this issue of my leads not integrating into Salesforce but I never got a resolution to this issue. I have tried re-building the form and re-connecting several times but still the form data is not making it into SF. Is there something I'm missing or is JotForm just not set up to have the data automatically import into SF?  Thank you! Chad Smith 

    Page URL:
    http://www.affordablehousingdirect.com/#!contact/c24vq

    Salesforce
  • Profile Image
    JotForm Support

    Answered by Welvin on June 06, 2016 at 03:48 PM

    This is your previous post regarding the integration: https://www.jotform.com/answers/843703-Why-is-my-form-info-not-integrating-with-Salesforce

    You are using the standard fields which is supported by the integration. Can you try integrating just the name and email? See if that works. Just to find if there are faulty fields in the form that causes the problem. I would also suggest using a new security token for the integration.