What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    In the hope I can help people save time regarding submission not being received

    Asked by Tim Dittmer on June 06, 2016 at 03:57 PM

    I just spent over 2 hours re-creating my Jotform account and setting up a new form because I could not figure out why my email submissions stopped working and I noticed there are many more people with the same issue.

    The super simple fix was checking if the email address I attempted to send submissions to was being flagged by Jotform and it was. Go to Account / Settings. Enter you email address next to Bounce List. If clicking "Check" confirms it, click "Remove". BINGO!!!!   :-)

    being received not being received Submissions settings bounce list
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    JotForm Support Manager

    Answered by Jeanette on June 06, 2016 at 07:20 PM

    Thanks a lot for sharing your findings, here is in fact the guide:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List