Problems with our CQ form, losing info when submitted.

  • Profile Image
    peteneonakis
    Asked on June 06, 2016 at 06:32 PM

    Hello,

    It seems like some of our team has been having problems with losing info on our form.

    -----------------------

     

    Hi Pete,

    I have had 3 clients fill out the Confidential Questionnaire and when they get to the end they hit the Submit/ Next button and they lose everything—nothing happens.

    The first time I heard this, I thought it was a client telling a white lie. However, 3 times means it is probably happening. Ideas?

     

    -------------------------------

     

    Is there anyway to correct this?

  • Profile Image
    Chriistian
    Answered on June 06, 2016 at 09:46 PM

    If I understand correctly, when a user hits the submit button, their data disappears from the fields but the form is not being submitted? I made a test submission to your form but I cannot seem to replicate your issue. I was able to submit the form without any issues.

    Do you have the form embedded on a website? Please provide us with the URL of your page so we can check the form further. I will wait for your response.