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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with our CQ form, losing info when submitted.

    Asked by peteneonakis on June 06, 2016 at 06:32 PM

    Hello,

    It seems like some of our team has been having problems with losing info on our form.

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    Hi Pete,

    I have had 3 clients fill out the Confidential Questionnaire and when they get to the end they hit the Submit/ Next button and they lose everything—nothing happens.

    The first time I heard this, I thought it was a client telling a white lie. However, 3 times means it is probably happening. Ideas?

     

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    Is there anyway to correct this?

    next fill hello 3
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    JotForm Support

    Answered by Chriistian on June 06, 2016 at 09:46 PM

    If I understand correctly, when a user hits the submit button, their data disappears from the fields but the form is not being submitted? I made a test submission to your form but I cannot seem to replicate your issue. I was able to submit the form without any issues.

    Do you have the form embedded on a website? Please provide us with the URL of your page so we can check the form further. I will wait for your response.