Not getting notification emails

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    Adilson Morais 
    Asked on June 06, 2016 at 08:04 PM

    Não estou conseguindo fazer com que eu receba diretamente em meu Email o formulário preenchido quando uma pessoa cadastra um evento. Antes era mais fácil e eu sabia como fazer, agora não.

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    Answered on June 06, 2016 at 10:38 PM

    Please login to your JotForm account when opening a thread or replying in the forum. This will help us identify your account properly. Is this your username (pgv)? Also, is this the form you're working with?(

    The email recipient on that form is not listed in the bounce list. I checked the mail logs and I can see that the submissions are being sent properly. Here's a screenshot:

    Your settings are configured correctly as well. Please check your spam folders or junk mails. You can also whitelist the our mail servers and IP addresses, here's a guide. Please check this related guide as well.

    Hope that helps. Thank you.