What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting notification emails

    Asked by Adilson Morais  on June 06, 2016 at 08:04 PM

    Não estou conseguindo fazer com que eu receba diretamente em meu Email o formulário preenchido quando uma pessoa cadastra um evento. Antes era mais fácil e eu sabia como fazer, agora não.

    email not getting email notifications notifications
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    JotForm Support

    Answered by Jan on June 06, 2016 at 10:38 PM

    Please login to your JotForm account when opening a thread or replying in the forum. This will help us identify your account properly. Is this your username (pgv)? Also, is this the form you're working with?(https://www.jotformz.com/form/42523455703653)

    The email recipient on that form is not listed in the bounce list. I checked the mail logs and I can see that the submissions are being sent properly. Here's a screenshot:

    Your settings are configured correctly as well. Please check your spam folders or junk mails. You can also whitelist the our mail servers and IP addresses, here's a guide. Please check this related guide as well.

    Hope that helps. Thank you.