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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot open attached files from applicants

    Asked by CSpartners on June 07, 2016 at 06:53 AM

    Dear JotForm,

    I can see that there are applicants to one of our positions, but I cannot open the attached files (CV and applications) from some of them. Five pages are blank. The position is called: "P+ søger en Risk Manager til risikostyring".

    I thank you in advance.

    Kind regards

    Sofie Sleiborg

    Page URL:
    https://eu.jotform.com/myforms

    Screenshot
    attached files attached cannot open open
  • Profile Image
    JotForm Support

    Answered by Jan on June 07, 2016 at 11:30 AM

    I tried checking the submissions and I was able to open the attached files. Please try to open them in the Submissions page to see if it will work. You can right click the PDF file and then save it or download it. Here's a guide on How-to-View-and-Export-Form-Submissions.

    In Google Chrome, if you click the PDF link, it will open another tab that shows the PDF file. May we know what browser are you using? Can you please try if this will work on another browser or not? This will help us identify if it is a browser related issue or not.

    Thank you.