Submissions: Missing data, submission page is blank

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    Thearthatchery
    Asked on June 07, 2016 at 07:02 AM

    I had 10 submissions in one of my forms. I just went to download them and all info from that form is gone. What's going on? How do I recover those submissions?

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    stuh
    Answered on June 07, 2016 at 09:08 AM

    this has also happened to me, i hope there is a way to retrieve!
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    BJoanna
    Answered on June 07, 2016 at 09:18 AM

    @Thearthatchery

    I have checked submission page of the form you provided and I was also not able to see submissions. 

    I will raise this issue to our developers and we will inform you via this thread once this issue is resolved. 

    @stuh

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/855256 

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    BJoanna
    Answered on June 07, 2016 at 01:02 PM

    @Thearthatchery

    Our backend team has already fixed the issue and you should be now able to view the form submissions normally. We are sorry for the inconvenience this may have caused.

    Please check and let us know if you need any further assistance.