What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Missing data, submission page is blank

    Asked by Thearthatchery on June 07, 2016 at 07:02 AM

    I had 10 submissions in one of my forms. I just went to download them and all info from that form is gone. What's going on? How do I recover those submissions?

    Page URL:
    https://form.jotform.com/61335038617252

    Screenshot
    My Forms Submissions all submissions all
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    Answered by stuh on June 07, 2016 at 09:08 AM

    this has also happened to me, i hope there is a way to retrieve!
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    JotForm Support

    Answered by BJoanna on June 07, 2016 at 09:18 AM

    @Thearthatchery

    I have checked submission page of the form you provided and I was also not able to see submissions. 

    I will raise this issue to our developers and we will inform you via this thread once this issue is resolved. 

    @stuh

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/855256 

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    JotForm Support

    Answered by BJoanna on June 07, 2016 at 01:02 PM

    @Thearthatchery

    Our backend team has already fixed the issue and you should be now able to view the form submissions normally. We are sorry for the inconvenience this may have caused.

    Please check and let us know if you need any further assistance.