- kenmayesAsked on June 07, 2016 at 08:20 AM
I've been using the Quantity Gift Registry to limit bus tour reservations. On Sunday, the one for June stopped recording the information submitted via the widget. All of the other information is received.
I noticed that we had received over 100 responses, so I deleted a few from dates that had already passed hoping to resolve the issue but it did not.
Any help you can offer is great appreciated.
- CharlieAnswered on June 07, 2016 at 10:00 AM
May we know which of your forms you are having problems?
I checked your form titled "June 2016 DOE Facilities Bus Tour".
The form was submitted but my input on the Quantity Gift Registry widget was not recorded. Here's a screenshot showing the problem:
It seems like there's a problem on the widget, let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.
- kenmayesAnswered on June 07, 2016 at 10:04 AM
That is the correct form. The other one seems to be working fine.
- CharlieAnswered on June 07, 2016 at 10:09 AM
Thank you for confirmation.
Could you also confirm what changes you made? I see in the revision history that you made changes on the widgets? Or did you remove and re-add a new one?
- kenmayesAnswered on June 07, 2016 at 10:20 AM
I removed dates from earlier in June and some entries to get the number of entries below 100 because it appears that was approximately when the Quantity Gift Registry stopped working. Other than that I rechecked the settings to make sure nothing had changed. Last week, I had to change the sender's email address to default "noreply" because customers weren't receiving emails, I assumed because office365 doesn't like me using its outgoing server.
- kenmayesAnswered on June 07, 2016 at 10:22 AM
Maybe I should also add that last week I upgraded my account from a free account to a paid account. I wouldn't think that would affect anything but just in case.
- CharlieAnswered on June 07, 2016 at 10:27 AM
When you say you removed "dates" I presume you meant you have deleted some items in the Quantity Gift Registry widget. And when you say a number of "entries", what you meant are the earlier submissions. Is that correct? I believe this what caused the widget to stop working, the adjustment of the number of submissions and the deletion of items.
I have already forwarded this to our developers and will update my report with the additional information you have shared. Thank you for this and rest assure that we will update you on this thread as soon as the problem has been resolved. Apologies for the inconvenience.
- kenmayesAnswered on June 07, 2016 at 10:29 AM
You are correct. But I did those things in an effort to get the widget to work. It stopped working before I did those things.
- CharlieAnswered on June 07, 2016 at 11:13 AM
Thank you for the clarification, we'll have it noted then. Apologies for the inconvenience.
- JotForm SupportTitusNAnswered on July 19, 2016 at 01:25 AM
We've been trying to understand what caused the quantity gift registry to fail in the first place.
We have a fix in mind, but before that, we'd like to make slight changes to your form in the widget settings to determine if the fix will be effective.
This will also help us determine which updates we can make to prevent such a failure from happening.
Let us know if that is Ok with you, and we will proceed.
All the changes we make will be reverted.
Thank you for being patient.
- kenmayesAnswered on July 19, 2016 at 01:12 PM
That's fine. The form you are using as test is no longer in use by us, as it was for June and I create a new form each month. We have since had the quantity gift registry fail on a couple of more forms as well.
- CharlieAnswered on July 19, 2016 at 01:15 PM
Thank you for the confirmation. I will forward this message to my colleague Titus so that they can start testing the fix on your form. We will update you on this thread for the results.
Apologies for the inconvenience.
- JotForm SupportTitusNAnswered on July 25, 2016 at 12:54 AM
After a few tests, we found and fixed an obscure bug that prevented your form from running the count accurately.
The form, and others with a similar problem, should be fixed.
Please check - let us know.
We're very grateful for your help in fixing the problem.