What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions displaying blank on my form

    Asked by TMMRECORDS on June 07, 2016 at 09:17 AM

    hi there, i am missing 30 feedbacks from 61 that I have. 
    Take a look on the capture 2 picture. 

    i really need those feedbacks. Can you help me here. 
    Vegim

    Page URL:
    http://tmm-records.com/Promo/179.html

    Screenshot
    picture capture a
  • Profile Image
    JotForm Support

    Answered by Kiran on June 07, 2016 at 10:30 AM

    I have tried submitting your JotForm from the web page where the form is embedded. I see that my submission is displaying properly in the submissions data. I'm not sure at the moment, why the earlier submissions are being displayed blank. Did you or anyone who is having the access to your JotForm make any modifications to the form like deleting the fields and added new fields? This might have caused the issue.

    I have checked the email notifications for this form and there is some data in the email received. However, the email notifications were not sent due to the email address is in the bounce list. I have now removed it from the bounce list and you should be able to receive the emails from now. You may check the email history log right from your account by following the guide below:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    You may retrieve the previous submission data from the email history log. Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by TMMRECORDS on June 07, 2016 at 10:44 AM

    thanx

  • Profile Image
    JotForm Support

    Answered by Kiran on June 07, 2016 at 11:17 AM

    We notice that there is an issue with the submissions displaying blank between 13-May-2016 to 23-May-2016. We have notified about the issue to our backend team. We'll update you here once we have any news in this regard. Sorry for the inconvenience this may have caused.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on June 07, 2016 at 11:31 AM

    The issue should be fixed now. The form submissions should be displaying properly now. Please check and let us know if you need any further assistance. 

    Thank you!