What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions: Data displaying blank

    Asked by VailClub50 on June 07, 2016 at 09:41 AM

    We had 77 submissions for this form:

    https://form.jotform.com/61246673952967

    All of a sudden this morning, we noticed that our report data was wrong -- events that previously had 32 people signed up now have 22, etc.  Looking at the submissions, it seems like each submission is still very, but many of the older submissions now have only a Submission Date and IP Address, all the other data is gone!

    Please help -- we'll be in big trouble if all that submission data is lost!

    Page URL:
    https://form.jotform.com/61246673952967

    Screenshot
    Submissions JotForm submission data all
  • Profile Image
    JotForm Support

    Answered by Kiran on June 07, 2016 at 10:55 AM

    I notice that the submissions are displaying blank for your JotForm "2016 Summer Social Sign-up". It seems we are having an issue with displaying the submissions between few dates in the month of May. Let me forward the issue to our backend team to take a look. We'll update you here once we have any update in this regard.

    Thank you for your patience and understanding. 

  • Profile Image
    Chief Technology Officer

    Answered by eee on June 07, 2016 at 11:12 AM

    Hey, 

    Problem is fixed now.

    Kindest Regards,

    - Ertugrul.