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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having problems integrating a coupon code.

    Asked by TorahTrendyGirl on June 07, 2016 at 10:48 AM
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    JotForm Support

    Answered by Charlie on June 07, 2016 at 11:44 AM

    Could you please provide us more information on the error or problem you are experiencing? Are you getting any error messages or difficulties setting it up?

    To learn more about setting up a coupon code on your payment integration, please do follow this guide: https://www.jotform.com/help/233-How-To-Add-Coupon-Code-in-the-Payment-Form 

    We'll wait for your response.

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    Answered by TorahTrendyGirl on June 07, 2016 at 03:45 PM
    I have had issues today on multiple levels. My coupon code would not apply correctly,
    I was having trouble getting a header picture to upload...is there something going on with the site because I typically have a very smooth experience with JotForm. Thanks!

    Sent from my iPhone
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    JotForm Support

    Answered by Kevin_G on June 07, 2016 at 05:05 PM

    I have checked your form and I can see it displays a discount of 30% to whole week item: 

    But the coupon code is set to discount 20% to all other products except to WHOLEWEEK Christian Dance Enrollment $35.00.

    I tested the coupon code and indeed it is working fine: 

    Is the issue still there, if so, please do let us know the form, I tested with this form: https://form.jotform.com/31434324745148 

    Your second report has been moved to a separate thread, it can be reached here: https://www.jotform.com/answers/855710 

    We will assist you there as soon as possible.