What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I finished my form, but it is not publishing- "Eat Clean, Get Lean" form- it says the form is disabled. What do I do? Thank you!

    Asked by vitrinity on June 07, 2016 at 03:50 PM

    I go to my form here: https://www.jotform.com/myforms/

    I am in my form: https://www.jotform.com//?formID=61576357220152

    I preview the form: 

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    JotForm Support

    Answered by david on June 07, 2016 at 04:59 PM

    We do not allow for the collection of credit card details directly through forms.  From our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I removed the credit card fields from your form and activated your account.  Your forms should be usable once again.

    If you require payment authorization, you can do so using one of our payment processors: