What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where can I find the "Hide Empty Fields on Emails" option in the new Preferences wizard?

    Asked by noomdav on June 08, 2016 at 02:42 AM

    whare is it now for this function ? , only see Clear Hidden Field Values , it's same? so i make it like clear on being hidend


    PS, as old interface i had do it like your answer and work but now don't work


    sorry for my english

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    JotForm Support

    Answered by Mike_G on June 08, 2016 at 03:12 AM

    We would like to apologize for any inconvenience, however, that option is only available with the old interface for now. But this option is already, by default, enabled.

    However, as a workaround, you can make the old interface show if you add "&old" to the Form Builder page URL.

    Here's how you can do that.

    I hope this helps. Let us know if you need any further assistance. 

    Thank you.

  • Profile Image

    Answered by noomdav on June 13, 2016 at 06:04 AM

    Thanks a lot  for Best support :)

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    JotForm Support

    Answered by Chriistian on June 13, 2016 at 07:07 AM


    On behalf of my colleague, you are welcome. Thanks for the positive feedback. Please feel free to contact us if you need further assistance.