What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why I'm not receiving submissions to my email??Asked by jillianhgf on June 08, 2016 at 08:56 AM
Both I and a coworker are listed as recipients to receive our forms, however, I am not receiving the forms at my email (apearson@hgf,org). My coworker is getting the forms at her email, though (firstname.lastname@example.org).
At one point I was receiving the forms, but then a few weeks ago it stopped working. I spoke with out IT department and there is nothing on our end stopping the forms from coming in.
I have also already tried removing my email from the forms and adding it again with no luck.
I checked you email address in our logs and found out that it is in our bounce list, that's why you didn't receive submissions.
The reason why is in bounce list is below:
Reason(s) : smtp; 554 Denied [CS]
We're sorry for this inconvenience, I removed your email from our bounce list so everything should be fine now. You can check this thread on how to prevent further issues. Also whitelisting our IP addresses would help in preventing this from happening.
Please let us know if you have further questions.