Paypal connection fail

  • Profile Image
    Wargoddess
    Asked on March 19, 2012 at 10:30 AM

    My customers are complaining that when they hit the submit button they get an error message and the for will not re-direct them to Paypal.

    One of my customer's emails:

    When I clicked "submit form", it tried to connect to https://www.paypal.com/cgi-bin/webscr, failed, and said "Connection closed by remote server".

  • Profile Image
    moonzkie
    Answered on March 19, 2012 at 10:40 AM

    Hi,

    I have tested your form and everything looks fine on my end. Please try to re-embed your form and use IFrame Code.

    To get you Form's Iframe Code, please follow the steps below:

     

    1.  Go to Setup & Embed tab

    2.  Click Embed Form

    3.  Click iFrame

    If you have further questions, please feel free to post it here. Thanks for using