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  • Profile Image

    My form won't proceed to check out

    Asked by rosedeboer on March 19, 2012 at 10:39 AM

    Here is the message my customers are getting when they checkout:



    Payments By PayPal
    Return to Merchant
    Error Message

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    PayPal. The safer, easier way to pay.

    For more information, read our User Agreement and Privacy Policy.

    Page URL:

  • Profile Image

    Answered by moonzkie on March 19, 2012 at 10:50 AM


    The reason why paypal won't allow you to proceed to the checkout is because you input the wrong paypal account email. Please try to follow these steps and input your correct paypal email.


    Hope that helps.