What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms don't work

    Asked by tdeveny on June 08, 2016 at 02:30 PM

    I suspect it's because I created a form that asked for credit card information. I didn't realize we couldn't do that. I have deleted those forms but my other forms still do not work. What do I do?

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    JotForm Support

    Answered by david on June 08, 2016 at 04:31 PM

    I checked your account and it looks to be active.  Are your forms still showing as disabled on your end?  They should not be.  If they are, let us know and we will be happy to have another look.