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  • Profile Image

    Why are my sublabels and fields not showing with lines through them?

    Asked by garciadona on June 08, 2016 at 02:50 PM

    My Sub Labels that are hidden are showing up with lines running through them.  What did I do wrong?

    Thanks, you guys are great!

    Page URL:
    https://form.jotform.com/61435787609972

    Screenshot
    sub labels sub displaying correctly
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 08, 2016 at 05:12 PM

    Thanks for your comment and for letting us know about this problem.

    According to what I am seeing so far I can confirm that there is something definitely wrong here since those bars are all the stacked dividers between all of your player options.

    Please allow us some time to investigate this issue so that we can help correct it and we'll respond to you about it as soon as we know what's going on with it.

  • Profile Image
    JotForm Support

    Answered by KadeJM on June 08, 2016 at 05:46 PM

    I found the problem.

    This problem is happening because your conditional logic is only currently set to show "Add Player 1,2,3..." if Yes which is hiding all of your fields.

    Your labels aren't actually missing but hidden because of your conditions so this is normal.

    So this means the rest of it is hidden because of those conditions until you Add More by ticking the box to enable those players related options to show your options otherwise it they only appear to be missing even though they're not.

    And since those are hidden because of those conditions and you didn't include the related dividers in your conditions all those dividers are getting stacked on top of each other because there's nothing showing so that is what you are seeing currently.

    To correct this issue and fix the stacked lines effect just add those into your checkbox options with the set conditions for showing multiple fields for each of them.

    Here's an updated version of your form with the fix applied:

    https://www.jotform.com/61596115667969   [CLONE ME!]