What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Did my payment go through, how can I view my invoice?

    Asked by pciprinters on June 09, 2016 at 10:59 AM

    I put in my credit card information to update to bronze.  However, it never went out of processing.  Did the payment go through?  How do I know? Do I get a email confirmation?  I don't want to run it again without knowing.

    Thank you,

    Brandon Walker

    817-430-6202

    credit card email information
  • Profile Image
    JotForm Support

    Answered by david on June 09, 2016 at 12:37 PM

    I checked your account and it currently shows as Bronze.  The payment did indeed go through. 

    To view your invoice, please follow this guide:

    1. Click on the icon found on the upper right part of the screen on most of the JotForm pages.

    2. Click Account

    3. Select Billing

    4. Click Invoices

    You can then click View to view your invoices.