What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form NOT set to reject multiple replies but it IS rejecting them

    Asked by PoppiesBlooming on June 09, 2016 at 03:10 PM

    Our contact form that we've had for years with no changes is rejecting multiple submissions. I also had trouble with your site not loading when I first tried. I hope jot forms are ok!

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    JotForm Support

    Answered by BJoanna on June 09, 2016 at 05:21 PM

    If I understood you correctly your users are not able to submit your form more that once. I have tested your form https://www.jotform.com/10751241251 and I was able to submit it twice with same data. Both times I got redirected to Thank You page. 

    Also when is checked your form I did not found any limits. Considering that I was not able to replicate mentioned issue, probably it was temporarily issue. 

    In case that your form is embedded, please provide us URL of your webpage, so that we can test your form there. 

    If you have issues with some other form, please provide us ID of that form. Also if possible provide us a screenshot of error message that is shown when your users try to submit your form. 

    Let us know if you need further assistance.