Submission data showing blank aftering editing submission

  • Profile Image
    scwsdao
    Asked on June 09, 2016 at 03:36 PM

    I had an issue with field disappearing after I edited the submission. This is still happening. I just received an entry from a Carolyn Wood. When I went into edit the hidden field for rider number after I clicked submit her first name and her class selections have disappeared. 

    This keeps happening to me...

    I have left the submission as is right now. But I also had the same issue with Jennifer Grahams submission and I left that one too.

    Can someone please let me know why this is happening?  I have never had this issue before and we have used Jotform many times for our shows registrations as well as other accounts and other forms.

    Thank you,


    Jennifer Postma

    SCWSDAO

  • Profile Image
    david
    Answered on June 09, 2016 at 06:04 PM

    I will forward this to our developers to have a look.  This should have been fixed already, however, it seems as though a few users are still reporting that is is occurring. 

  • Profile Image
    eee
    Answered on June 14, 2016 at 04:18 AM

    Hey Jennifer,

    We have solved all these problems,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.