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    Blank Contacts in InfusionSoft

    Asked by Cindy Glover on June 09, 2016 at 03:49 PM

    We have a campaign where information is being sent to you, then on to Parsey for the file upload. 

     

    I am finding "blank" Contact Records - InfusionSoft cannot figure out where they are coming from. 

     

    I'm wondering if someone is accessing the form, not filling it out, but hitting submit??

     

    I don't know

     

    Any ideas?

    infusionsoft information sent
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    JotForm Support

    Answered by KadeJM on June 09, 2016 at 06:25 PM

    We do apologize about this problem you seem to be experiencing with our infusionsoft integration.

    Is this the form https://form.jotform.com/60885918122158 you are having this issue on or is it a different one?

    Is your infusionsoft account paid or free?

    Please note that you should have a paid infusionsoft account in order for the integration to work.

    Can you try re-applying the infusionsoft integration to see if that helps.

    If there is still a problem then please also tell us when did this problem start?

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    Answered by CindyLOPCO on June 10, 2016 at 08:45 AM
    Good morning - The form is named “File Upload”
    And yes, we have a paid InfusionSoft account.
    ...
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    Answered by Carina on June 10, 2016 at 10:25 AM

    Thank you for providing additional information.

    You have required fields, so in normal conditions users cannot submit the form, unless those fields are filled in:

    This seams to be a custom field situation. You can see here more information on the custom fields accepted by InfusionSoft:

    http://ug.infusionsoft.com/article/AA-00233/154/Admin/Admin-Settings/Choosing-custom-field-types.html 

    http://ug.infusionsoft.com/article/AA-00224/154/Admin/Admin-Settings/Create-custom-fields.html 

    If I'm not mistaken they don't have upload fields so also this might be affecting the integration. 

    Please try using text box fields on the Jotform instead of the name and phone number fields in addition to creating the custom fields.

    Let us know if the problem persists.

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    Answered by CindyLOPCO on July 11, 2016 at 09:45 AM
    We seem to be experiencing the problem again with Blank Contact records being created.
    I came in today to find 11 records with “No Name” – 5 of them have a valid email address
    Nothing has changed on our end, and we no longer use Parsey.
    Let me know if I can assist
    ...
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    JotForm Support

    Answered by Charlie on July 11, 2016 at 11:41 AM

    It seems like you have a newer opened thread about the same problem but on a different form? I have answered your inquiry on this link: https://www.jotform.com/answers/879627. Please refer to that one instead. Please also post your replies or questions directly on that thread for us to better assist you.

    Apologies for the inconvenience.