Forms disabled due to collecting credit card information

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    Asked on June 10, 2016 at 11:05 AM

    I'm not over my submissions, and every form is showing as disabled. I've checked settings, and all are enabled. 



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    Answered on June 10, 2016 at 12:08 PM

    We do not allow for the collection of credit card details directly through forms.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you require payment authorization, it can be done through one of our payment processors:

    I removed the credit card fields from your form and restored your account.  Your forms should be usable once again.