What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms disabled due to collecting credit card information

    Asked by uponastarconcierge on June 10, 2016 at 11:05 AM

    I'm not over my submissions, and every form is showing as disabled. I've checked settings, and all are enabled. 



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    JotForm Support

    Answered by david on June 10, 2016 at 12:08 PM

    We do not allow for the collection of credit card details directly through forms. 


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you require payment authorization, it can be done through one of our payment processors:


    I removed the credit card fields from your form and restored your account.  Your forms should be usable once again.