Imported Fillable PDF form: Number of the form fields does not match with number of the fields on submission page

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    Asked on June 10, 2016 at 02:24 PM
    In my account recently I found three new PDF-Forms. Two of them are forms I asked you to convert months ago. Meanwhile I converted them by myself. They look correct but the form-fields in the submission view doesn't fit the form. There are many more fields and most of them different to the fields in in the PDF form (e.g "Parkkarte", "Geburtsort", "Tatoo" etc.) There are even english and spanish fields present. What happened?
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    Answered on June 10, 2016 at 03:16 PM

    I have checked your PDF forms, but they do not have submissions. So I was not able to compare fields inside of your PDF form and fields on submission page. Can you please tell us with which form you have issues with and provide us a screenshot of how your form fields look on submission view and how should they look. 

    I am not sure what happened. Most likely there was some issue when forms were imported. Considering that it is not possible to edit PDF forms, you can clone those forms. Once you clone them, cloned forms will be online forms. Then you will be able to edit them. Then you can convert your cloned online forms to Fillable PDF forms. More about Fillable PDF forms you can find inside of this guide: 


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    Answered on June 16, 2016 at 12:28 PM

    Hi Joanna

    here are some information about the problems I have with importing fillable PDFs.

    I tried to import the following fillable PDF-Form to Jotform:

    It contains exactly 75 fields, which are labeled in the way I use them. You can find all these fieldnames in the following textfile:

    Here's the PDF you converted:

    More or less everything works fine, the fields have the same names as before and I can submit data without problems. But if I look at the reports (online, Excel-report, CSV-reports) the problems begin.

    Blue arrow: all the fields are named differently as in the PDF-File and many of them have the same field name, so it's very difficult to tell them apart.
    eg. All the field names "1a_skala", "1b_skala" etc. now have the field name "Skala"
    eg. All the field names "1a_text", "1b_text" etc. now have the field name "Beschreibung" 

    Red arrow: Instead of the original 75 fields, there are now 1307 (!?!!?) fields. Many of them have very special names like "Cycle", "Keytag  #_Row_1" or ""Monday_Breakfast P: C: HF:"

    You can find these overflow of fields in the following reports:
    - Excel Report:
    - Table report:
    - CSV-report:

    I hope, you understand why I'm not very happy with the result of the import of fillable PDFs.

    Kind regards

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    Answered on June 16, 2016 at 02:10 PM

    I have compared fields on your Fillable PDF form and fields on your submission page. I saw that lot of your fields have names "Beschreibung" and "Skala", almost on each page. Because of that you have multiple fields with same name on submission page. 

    As far as I know when Fillable PDF form is imported exact field labels on the form will be shown inside of submission page as well, same is with online forms. Field labels on the form will match labels on submission page.

    However I am not sure why your reports have 1307 fields instead of 75. Probably there was a glitch when form was imported. I will escalate this issue to our developers to see if they can find the reason and fix this issue. If there are any updates we will inform you via this thread. 

    For now I can only suggest you to un-check fields that do not exist on your form on submission page. 

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    Answered on June 17, 2016 at 05:22 AM

    Thanks for you answer. You are right that there are many fields with the same label "Beschreibung" and "Skala" in my PDF-form, but the client wants it this way. In my case it would be much better, if the field names instead of the field labels are imported. I understand, that field labels are often more meaningful than field names, but not always.

    In normal Jotform-HTML-forms one can change field names (edit form and "Edit properties"), but unfortunately, it can't be done with PDF-forms. Finally I found a workaround to deal with PDF-forms (see my post on May 15 2015 on As a former user of Formcentral, I'm very disappointed, that in Jotform the import and use of fillable PDF-forms is much more complicated and not at all user-friendly.

    Concerning your hint to un-check the fields that don't exist in my form.
    As there is no button "hide or un-check all fields", it would take me almost hours to uncheck more than 1200 unused fields.

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    Answered on June 17, 2016 at 09:18 AM

    The field names are always different in the form, PDF or not. If they are the same, that would create a conflict in the form and will likely interchange the answers. 

    As for editing the field names, there is no way you can edit the PDF file in the form builder. You can only download the PDF file and submit it to collect entries so changing the field names is not possible.

    This thread is already assigned to our developer and your feedback will be noted. If there are updates, you should know it through this thread.