What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I believe you are referring to this guide (How-to-Hide-Empty-Fields-on-Email-Alerts).
Unfortunately, this option is not available in the new preferences wizard. A workaround will be accessing the form builder with the old user interface. You just need to add the string "&old" to the URL of the form builder in the address bar. Here's an example:
If you want to go back to the new wizard then you need to use this string "&test".
If you have any questions, let us know. Thank you.