What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled... why?

    Asked by mannylopez320 on June 11, 2016 at 12:01 PM

    Here's the link to my form: https://form.jotform.com/61616786716163

    All I get when I go to the link is 

    "Form not found

    Form is disabled"

    Username: mannylopez320

     

     

    Page URL:
    https://form.jotform.com/61616786716163

    form is disabled JotForm all href
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 11, 2016 at 02:16 PM

    Hello mannylopez320,

    I did check your form and it seems to work as expected. I was also able to submit your form successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again get back to us if the issue persists. 

    I did check your form and found that you have fields which is asking your users to input their credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have gone ahead and deleted the credit card related fields from your form. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!