What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do JotForm forms use cookies?

    Asked by Andy on March 20, 2012 at 11:00 AM

    Dear JotForm,

    A European Commission directive in relation to privacy in electronic communications comes into force in May 2012. This restricts use of cookies without obtaining user's consent.

    See: http://en.wikipedia.org/wiki/Directive_on_Privacy_and_Electronic_Communications#Cookies

    Please can you inform me whether standard JotForm created forms place cookies on user's machines? As I may need to amend my pages to gain consent in order to comply with the directive if this is the case.

    Regards,

    Andy

    Page URL:
    http://www.slb.uk.com/chform.html

    Cookies JotForm
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    JotForm Support

    Answered by fxr on March 20, 2012 at 02:37 PM

    Hello Andy,

    I don't believe forms generated by our users do make use of cookies in any way.

    As its obviously a significant issue for you, I will route this ticket to 2nd Level so that they can confirm my assumption. 

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    JotForm Founder

    Answered by aytekin on March 21, 2012 at 02:38 AM

    No, JotForm forms do not use cookies. 

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    Answered by Antonio on June 11, 2015 at 05:41 AM

    Hi, jotform use cookies! Take a look at this page: http://palermospurghi.it/contatti.html

    I need to know how to block this and a link updated to your privacy/policy urgently! Thanks a lot.

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    JotForm Support

    Answered by Boris on June 11, 2015 at 06:54 AM

    Hello Antonio.

    Our privacy policy has not changed in this regard, and you can view it here:

    http://www.jotform.com/privacy/

    JotForm forms require cookies if a form owner/author has chosen to use Auto-fill feature, which allows users to continue filling the form in case they accidentally close down the browser before they have finished.

    Our forms also use cookies from our CDN service, which is what I believe you are talking about. I can see that this cookie is named __cfduid, and upon checking on the Internet, you can see that it is a security cookie that is not disable-able. It does not hold any personal data, and it is being used by our CDN service for them to be able to still send our files to your browser, even if you are on a compromised local network that is otherwise blocked by them.

    Please let us know if you need further clarification.

  • Profile Image

    Answered by Antonio on June 11, 2015 at 07:19 AM

    ok, i understand. The italian cookie law want that i must link your privacy policy if i can not block cookies. I understand your cookies are not profiling cookies but technics cookies, right?

     

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    JotForm Support

    Answered by Boris on June 11, 2015 at 08:06 AM

    Yes, our form cookies are used purely for technical reasons, such as:

    1. above described auto fill feature,
    2. technical functioning of our CDN service,
    3. when you are logged in to JotForm, we keep cookies that store your logged in status, so that you may edit your forms, view submissions on your forms, etc.

    I would like to point out, as a full disclaimer, that we offer Form Analytics as a service to our users, but Form Analytics does not use cookies - it relies on our servers counting the requests being made to some of the resources of your form.

    We do not have any profiling cookies on our end.