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    Send an instant notification after submission and a second one when payment is done

    Asked by abcde12345 on June 13, 2016 at 07:06 AM


    When a customer hits submit, I want an immediate email irrespective of whether he pays or not.

    Right now I get pending payment email but it takes a lot of time.

    Any suggestions?



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    Answered by Boris on June 13, 2016 at 09:22 AM

    For incomplete payments, there is no way to set up an instant email notification. Notification will either be sent the moment your users make their payment, or if it takes them more than half an hour to complete the payment and you have enabled the "pending payment" notifications, you will receive the pending payment notification:


    To delay with pending payment notifications is between 30-60 minutes, and it is there to allow time for users to actually make a payment, and for the IPN (Instant Payment Notification) from PayPal to have some time to reach us.

    If we do not receive the IPN from PayPal within that time-frame, we send out your pending payment notification.

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    Answered by abcde12345 on June 13, 2016 at 01:45 PM
    I hope you have that feature soon.
    This feature can be added where a bypass is allowed in addition to
    pending payment.
    Where the user can get 2 notifications, once on submission of from and
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    JotForm Support

    Answered by david on June 13, 2016 at 02:24 PM

    I will forward your request to our developers to have a look.  Though I cannot say when or even if this feature will be added, it will at least be considered.  If there is any update to the status of the request, we will post it here in this thread.