What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder is not being received

    Asked by rduong on June 13, 2016 at 11:10 AM



    I have a problem about autoresponder.

    When i tried my form as unknown, i didn't receive an auto-mail...


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    JotForm Support

    Answered by david on June 13, 2016 at 12:47 PM

    I checked your form and the autoresponder email should work properly.  When I tested a clone of your form, the autoresponder email was successfully sent to the address I entered in the form.  Is there a specific address that you are unable to receive the autoresponder?