What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my account suspended?

    Asked by Michael K Baker  on June 13, 2016 at 11:55 AM
    My Account
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    JotForm Support

    Answered by ashwin_d on June 13, 2016 at 01:33 PM

    Hello Michael,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Sun Country Boys Junior Americas Cup Team Donation" has fields asking for users credit card details makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related field from your form and activated your account again. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!