What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account was suspended? Can you help me rectify this??

    Asked by Debra Ralph  on June 13, 2016 at 03:20 PM

    When I log in, all of my forms are gone!  There is a message that I am in violation somehow?  Suspected phishing--which I can assure you, is NOT the case!  How can I get them back?  Or do I have to start all over?

    My Account My Forms message violation all
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    JotForm Support

    Answered by Kiran on June 13, 2016 at 04:37 PM

    I see that your account is having two forms collecting Credit card information using plain text fields and so the account is suspended by our anti-phishing system. 

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing forms.

    If you need to receive payments through JotForm, it is required to use one of the payment integrations available.

    These payment integrations comply with the security standards of PSI/DSS which is required to process the payments. 

    It is required to agree with our terms and agree to delete these forms from your account in order to activate your account. Please confirm so that we can delete these forms or guilty fields from the form to activate your account. 

    Thanks!

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    Answered by Debra Ralph  on June 14, 2016 at 02:41 PM

    I agree to your terms, and would take them down, but they are already gone.  Please let me know where to go from here. 

     

    Thank you! 

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    JotForm Support

    Answered by Kiran on June 14, 2016 at 03:54 PM

    Thank you for your co-operation in this regard. I have removed the guilty fields from your forms and activated your account. You should be now able to login and view the forms normally. Please check and let us know if you need any further assistance.

    Thank you! 

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    Answered by Debra Ralph on June 14, 2016 at 04:59 PM

    Thank you!!