What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my premium membership

    Asked by selectams on March 20, 2012 at 06:54 PM

    Hi Guys, 


    Hope you are well. Please cancel my membership. it is a great service but i am struggling with my online business.


    Once things pick i will re-join the membership. 


    P.S. tried to cancel via the website but the primus portal did not recognise my username and password.


    My username is selectams 


    Email - pk@select-assetsoftware.co.uk


    Many Thanks



  • Profile Image
    JotForm Support

    Answered by idarktech on March 20, 2012 at 07:35 PM

    Hi Prasanna,

    I have now cancelled your subscription for you. You will not be charged again. Your account will remain Premium until the paid period expires which is onMarch 22, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a blessed day!