I'm not getting the primary notification anymore.

  • Profile Image
    Asked on June 14, 2016 at 09:25 AM

    A couple of weeks ago I stopped receiving my primary notification. I thinks other notifiers are going out but need to check. My email no longer tests OK even though it's working fine. It seems you've changed the email interface. Could it be that disrupted my form?

    Thank you,


  • Profile Image
    Answered on June 14, 2016 at 10:29 AM

    Hello shgree99

    Your email was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. you should be able to get notifications.

    The reason was your mail provider detected it as spam. So please mark it as "not a spam"

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards