What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not getting the primary notification anymore.

    Asked by shgree99 on June 14, 2016 at 09:25 AM

    A couple of weeks ago I stopped receiving my primary notification. I thinks other notifiers are going out but need to check. My email no longer tests OK even though it's working fine. It seems you've changed the email interface. Could it be that disrupted my form?

    Thank you,


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    JotForm Developer

    Answered by kutlu on June 14, 2016 at 10:29 AM

    Hello shgree99

    Your email was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. you should be able to get notifications.

    The reason was your mail provider detected it as spam. So please mark it as "not a spam"

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards