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  • Profile Image

    I am no longer getting email notifications when my form is being filled out. Can't find out why this is I never have had a problem until the last few.

    Asked by Thearthatchery on June 14, 2016 at 09:29 AM

    Can you help me find out why?

     

    Page URL:
    https://form.jotform.com/61404155906250

    problem email notifications find email
  • Profile Image
    JotForm Developer

    Answered by kutlu on June 14, 2016 at 10:06 AM

    Hello  Thearthatchery ,

    Your email was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. you should be able to get notifications.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards