Why isn't Stripe connecting?

  • Profile Image
    Asked on June 14, 2016 at 06:58 PM

    I'm trying to set up payment on my website through Stripe, but the form is not connecting to the Stripe account. When i click the Stripe Connect Link, it brings me to the new page where I'm asked to log into my Stripe account, but once I click "Connect My Stripe Account," it just says "Connecting" without ever actually completing the connection.

    This is an issue that seems to have come up with the new interface. Is there a way to still manually enter the Public and Secret keys?

  • Profile Image
    Answered on June 14, 2016 at 09:24 PM

    I cloned your form and connected it with my stripe account. I cannot seem to be able to replicate your issue. I was able to connect with stripe successfully.

    May I ask which URL you are using to access your form builder? Please try using www.jotform.com to access the form builder and connect with your stripe account.

    If you are using www.jotform.com and you still encounter the issue, then you may try connecting to your stripe account using the old interface to see if that method works. Simply add an &old at the end of the URL to use the old interface.

    If the issue persists, please let us know.