What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by youngkhalifah on March 21, 2012 at 02:08 AM

    Hi there.

    I have upgraded my Jotform and paid the necessary amount yesterday, 20th March 2012.

    Why is my Jotform still out of space? 

    Looking forward for your urgent response.

    Thank you.

    Young Khalifah 

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    JotForm Support

    Answered by idarktech on March 21, 2012 at 02:24 AM

    Hi Young,

    I have checked your payment receipt and found one problem on it. In the JotForm Login Name field, you entered your email address instead of your JotForm username. This is the reason why your upgrade did not reflect into your account.

    I have now manually upgraded your account to Premium. Kindly logout and log back in to take effect.

    If you have other concerns or inquiries, please do let us know. Thank you for subscribing to JotForm!

  • Profile Image

    Answered by youngkhalifah on March 21, 2012 at 02:41 AM

    Sorry for that =( and any inconvenience caused is much regretted.

    Anyway, thank you for your prompt reply. 

    Thanks so much.


    Young Khalifah