What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms not emailing

    Asked by K9University on June 15, 2016 at 09:59 AM

    We have at least 2 forms that are not emailing anymore.  This is since possibly yesterday, if not earlier.

    Forms:

    http://myk9u.com/boardingschoolform

    http://myk9u.com/thankyou_notdoneyet

    Username: "k9university"

    Help,
    Angel

    405-361-4324

    angel@myk9u.com

     

    Page URL:
    http://myk9u.com/thankyou_notdoneyet

    at least href mailto a
  • Profile Image
    JotForm Developer

    Answered by kutlu on June 15, 2016 at 10:07 AM

    Hello,

    Your email angel@myk9u.com was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. You should be receiving emails now.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards