What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    From today attached docs are not submitted in mails?

    Asked by cbldk on March 21, 2012 at 07:09 AM
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    Answered by gori-mathew on March 21, 2012 at 07:30 AM

    Hello;

    I checked your mail and not on our bounce list , kindly re-confirm the email on which these downloads are sent to. You can change the email and test.

    Also request your ISP/Web server host to whitelist Jotform Ips as follows;

     http://jotform.net/help/145-Whitelisting-JotMails-IP-Addresses

    Kindly awaiting your feedback to support you further.

     

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    Answered by cbldk on March 21, 2012 at 07:56 AM

    The email is info@cbldanmark.dk .

    I do receive the e-mails to this mail-box, but the link to uploaded files are not included in the mail.

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    Answered by cbldk on March 21, 2012 at 08:02 AM

    The email is info@cbldanmark.dk .

    I do receive the e-mails to this mail-box, but the link to uploaded files are not included in the mail.

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    JotForm Support

    Answered by mliz on March 21, 2012 at 08:22 AM

    There are several forms created in your account can you please provide what is the form url/id having this issue? You should probably reset the email notification so that all form fields are included in the email.

    Here is how to reset email:

    1. Open your form on the Form Builder
    2. Click on "Setup and Embed" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard,
    8. Save your form.

    Please give this a try and let us know if it worked.

    Thanks!