What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My client is getting a Form Not Found error when she tries to open the form

    Asked by purcleaning on June 15, 2016 at 05:40 PM

    Hello I have a client telling me that when she clicks on the link I sent her it says "Form Not Found" and she also sent me a screen shot of it. Could you let me know how to resolve this issues? I've sent the forms out to several clients and it's important for them to fill them out before their service. 

    Thank you!

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    JotForm Support

    Answered by Welvin on June 15, 2016 at 08:36 PM

    One of your forms has been asking for a credit card information using our plain text fields. Please be informed that we don't allow this as it is against our Terms of Use. Please check the terms here: http://www.jotform.com/terms/

    I have reactivated your account, but I have deleted the fields in the form. Please refrain from adding them again. If you want to collect a payment, integrated your form with our payment tools. You can use Paypal. If you want to collect a payment at a later date, you can enable authorization.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization