What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account suspended?

    Asked by mewis  on June 16, 2016 at 04:53 AM

    Hi There,

    I tried to login our jotform account. A warning popup appeared with the message "your account has been suspended..."

    Can you help me out?

    Mewis

    JotForm message a
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    JotForm Support

    Answered by ashwin_d on June 16, 2016 at 06:04 AM

    Hello Mewis,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Passenger app intake form" has several fields asking for users Google & Apple account password which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password fields from your form and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!