What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Attachment in file upload does not get forwarded

    Asked by nbs on March 21, 2012 at 11:18 AM


    Although our forms are accessible to the customer, and we receive them, any attachment added does not get forwarded.

    Thank you for your help,


    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 21, 2012 at 11:26 AM

    This is now fixed. Sorry about that. 

  • Profile Image

    Answered by nbs on March 21, 2012 at 11:31 AM


    I tried a new form... same result.

    Should I wait awhile or is there something I need to do on my end?

  • Profile Image
    JotForm Support

    Answered by jonathan on March 21, 2012 at 12:34 PM

    Hi Abie,

    The issue on the file upload not working was fixed already a while ago. Are you still having issue? I also experience the same scenario while I was in the Form Builder page(I though it was not fixed yet). But I logout and clear my browser cache, login back and tested the upload form that was not working earlier, and it work this time. Please try doing a browser refresh CTRL+F5, or clear browser cache, and also login/logout to JotForm.

    Please inform us if it get sorted out this time.