What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms have stopped coming to my email

    Asked by jordansapp on June 16, 2016 at 12:52 PM

    They appear to work but never show up in my email. Worked fine on Monday but when I responded to the form, I never got an "edit" like a normally do. Now individuals on my team who use the form say they have sent me forms but I do not show receiving.

    My Forms email stopped coming receiving work sent
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    JotForm Support

    Answered by Kiran on June 16, 2016 at 02:47 PM

    I see that your email address is in our bounce list and so you are not receiving emails to your email address. I have removed it from the bounce list and you should be now able to receive them without any issue.

    It looks like your email service provider Office365 is blocking the emails from us. Please whitelist our email address/IP addresses provided in the guide Whitelisting-JotMails-IP-Addresses.

    Please get back to us if the issue still persists. We will be happy to assist you further.