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tiggertygrAsked on June 16, 2016 at 6:24 PM
I am not receiving notifications from ANY of my forms. I have checked junk mail, and made sure there are not issues with my server. I missed 15 potential clients!
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Welvin Support Team LeadReplied on June 16, 2016 at 9:21 PM
Your email address has been added to our bounce list. This is the reason why you are not getting the form emails.
ty@mycoach.life is IN Remove the bounce list
Reason(s) : smtp;550 5.1.1 - 198.2.179.10 has sent to too many recipients this hour. IB607
I've fixed this to our end, but to prevent this from happening again in the future, please do the following:
1. Whitelist our list of IP Addresses and Sending Domains.
2. Add both noreply@jotform.com and noreply@formresponse.com to your safe sender/contact list.
To further troubleshoot the problem, please check the following guides:
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications