- tiggertygrAsked on June 16, 2016 at 06:24 PM
I am not receiving notifications from ANY of my forms. I have checked junk mail, and made sure there are not issues with my server. I missed 15 potential clients!
- JotForm SupportWelvinAnswered on June 16, 2016 at 09:21 PM
Your email address has been added to our bounce list. This is the reason why you are not getting the form emails.
email@example.com is IN Remove the bounce list
Reason(s) : smtp;550 5.1.1 - 126.96.36.199 has sent to too many recipients this hour. IB607
I've fixed this to our end, but to prevent this from happening again in the future, please do the following:
1. Whitelist our list of IP Addresses and Sending Domains.
To further troubleshoot the problem, please check the following guides: