What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving notifications of form submittals

    Asked by tiggertygr on June 16, 2016 at 06:24 PM

    I am not receiving notifications from ANY of my forms. I have checked junk mail, and made sure there are not issues with my server. I missed 15 potential clients!

    not receiving email
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    JotForm Support

    Answered by Welvin on June 16, 2016 at 09:21 PM

    Your email address has been added to our bounce list. This is the reason why you are not getting the form emails. 

    ty@mycoach.life is IN Remove the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.179.10 has sent to too many recipients this hour. IB607 

    I've fixed this to our end, but to prevent this from happening again in the future, please do the following:

    1. Whitelist our list of IP Addresses and Sending Domains.

    2. Add both noreply@jotform.com and noreply@formresponse.com to your safe sender/contact list.

    To further troubleshoot the problem, please check the following guides:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications