What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Switching Between Plans

    Asked by factoryfive on March 21, 2012 at 01:36 PM

    We currently have the Premium plan from JotForm and paid $90 for a yearly subscription.  We're about to max out our 1,000 submissions and are looking to upgrade to the Professional package.  I see that it is easy to swtich between the two packages as stated on your website:

    "Jotform is a monthly subscription service. You may upgrade,downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data."

    How is that handled exactly with credit card payments and such?  How do I go about downgrading?

    Thanks for your help.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Goldo on March 21, 2012 at 01:42 PM

    Yes, it's pretty easy to switch plans.

    If you wish to upgrade, you simply need to visit: http://www.jotform.com/pricing/ choose your plan and then you will be presented with 2 methods, paypal and credit card.

    To downgrade the account you need to login to JotForm then click on 'Account Settings' from the bottom of the page. It will show you a 'Cancel' button, click on it and you will be redirected to Plimus website if you are using a credit card.

  • Profile Image

    Answered by factoryfive on March 21, 2012 at 01:48 PM

    So if I upgrade to the Professional plan for a month, then downgrade back to Premium, is that still being paid for with the original $90 subscription we signed up for?

  • Profile Image
    JotForm Support

    Answered by Goldo on March 21, 2012 at 01:56 PM

    Let me forward the concern to our Admins. We will get back to you as soon as possible. Thanks!

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 22, 2012 at 02:50 AM

    In your case, it is not as easy to switch. Since you are already pre-paid under January 31st, 2013. One possible solution might be to upgrade to the Professional level for a month and then go back to the Premium level. I think that's the path you are taking.

    If there is a problem with the downgrade to Premium when your Professional month ends please let us know and we will fix it for you quickly.